How It Works
Pop the Question
For now, we’ll do the asking. Who’s the lucky guy or gal? Have they dropped any hints? What do they like? Have any crazy ideas of your own? What’s your budget?
The First Draft
With those details in mind, our artists start sketching design concepts until we find the look that feels just right.
Finding “The One”
Our gem experts search far and wide for diamond or gemstone options and provide all the guidance and advice needed to choose the perfect stones.
This Is Getting Real
Our design team creates realistic 3D renderings that show exactly how the ring will look. We tweak and tune until we hear you say, “It looks perfect!”
To Have and to Hold
Our master jewelers bring your custom design to life. And once it’s in your hands, we stand behind the ring for life with our Lifetime Customer Service.
How long does a custom ring take to make?
Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:Design: As long as it takes for you to tell us it's perfect
When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.Production: Approximately 2-4 weeks
Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece.
When will I see a design? Can I see my design before I pay?
There's no charge to discuss your design, and price out options with our team. We request a $50 deposit prior to creating artistic sketches and producing 3D models and renderings of your design. That deposit goes toward the final cost of producing your piece.
Do you offer a warranty?
We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.Lifetime Manufacturer Warranty
We guarantee our workmanship and take responsibility for any structural defects.Certificate of Authenticity
All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.Accent Stone Loss Warranty
If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.